This Agreement forms a contract between AJT Web Services, the Provider, and you, the Owner, having purchased any of the Website Packages listed on this Website, and serves to set out the following:

1. Responsibilities of the Provider
2. Responsibilities of the Owner
3. Use of Third-Party Services/Products
4. Exemptions of Liability
5. Payment Terms

1. RESPONSIBILITIES OF THE ‘PROVIDER’
1.1. The Provider agrees to design and create a Website for the Owner to the specifications of the
Owner described in the Specifications List (see Appendix A).
1.2 The Provider will consult the client prior to creating any Website in order to establish the
requirements of the Owner. The Owner must provide relevant contact information to the Provider at the point of purchase to allow contact to be made.
1.3 The Provider may, from time to time, require the Services or Products of a Third-Party (See
Section 3), in order to fulfil the specifications. The Provider will, where possible, engage these
Services or Products on the Owner’s behalf, or else will instruct the Owner in how to do so.
1.4 The Provider agrees to provide the Owner with a reasonable First Submission Date within 48 hours of an online order being placed, where contact information has been received. This First Submission Date will vary depending upon the specifications required by the Owner.
1.5a Following the First Submission Day, the Provider agrees to make the following
Amendments free of charge, following a review by the Owner:
 Changes to Images or Image Positioning
 Changes to Copy (Provided by the Owner)
 Changes to positioning of page elements
 Changes to Text or background styling
 Changes to any other features specified in the Specification List below, relating the product purchased by the Owner.
1.5b Amendments outside of those listed above will be charged at the
standard hourly rate for development work. A quote for such amendments
will be provided to the Owner before commencement of work.
1.6 Following the completion of the above Amendments, the Provider will
present the Owner with a Final Submission of the Website. Further
Amendments will be charged at the standard hourly rate and quoted for prior to
commencement of work.
1.7 The Provider agrees to assist the Owner in uploading the completed Website
to the Internet. Unless the Owner intends to use their own Hardware and Web
Server Software to Host the Website, this will involve the use of a Third-Party
Hosting Service, which will charge its own monthly or annual fees. These fees
cannot be mitigated by the Provider of the Website. If the Owner wishes to
purchase any Hosting Plan from AJT Web Services, the Provider
shall engage its own Hosting Service and its Hardware (See Hosting Terms above).
1.8 The Provider relinquishes any claim to Intellectual Property arising from work
completed under the terms of this Contract, and agrees that all intellectual Property is
assumed to belong to the Owner to the best of the Provider’s knowledge, including
where applicable:
 All Copy provided by the Owner
 All images provided by the Owner
 All code relating to the Website
 All databases, form submissions and emails relating to the website
1.9 The Provider agrees that upon completion of the Website, unless AJT Web Services has been
engaged as part of a Hosting Plan, the Provider will ensure that the Owner is
provided with the raw HTML/CSS/Javascript/php code relating to the Website OR where applicable,
the login credentials for any Content Management Systems used in creating the Website, and will
dispose of any login credentials belonging to the Provider.
1.10 The Provider agrees to respond to Email and Phone inquiries and feedback from the Owner
in a prompt manner where such correspondence concerns the design, development and
deployment of the Website.

2. RESPONSIBILITIES OF THE OWNER
2.1. The Owner of the Website agrees in the first instance to purchase the desired
Domain Name for their Website (the Provider may assist in this if necessary).
2.2. The Owner agrees that any content submitted to the Provider
(Images, Text, Logos etc) is the Intellectual Property of the Owner, and is
otherwise free of any License which prohibits said content to be published on
the Internet at the Owner’s chosen Domain. All such content must be
submitted in electronic format to the Provider before work can begin.
2.3. The Owner agrees, where necessary for the functionality of the Website,
that they shall engage the Services or Products of a Third-Party (Section 3) in
order to meet the specifications set out in the Specifications List, and will meet any fees
that may be incurred by such engagement. This may include, but is not limited
to:
 Hosting Providers
 Content Management Systems (CMS) such as WordPress
 Third-Party Development Plugins for additional functionality
 Payment Providers for e-Commerce Websites (e.g. Stripe)
2.4. The Provider may recommend the use of specific Third-Party content, and
cannot guarantee the Website should the Owner refuse or delete certain Third-Party
content.
2.5. Where applicable, the Owner shall not make changes to the Website before such
a time as it has been presented in its Final Submission, unless with prior notice to the
Provider, and unless prior instruction has been provided to the Owner on how to do so.
2.6. Changes made by the Owner in contravention of Item 2.5 may lead to delays in the
timeline. Delays may be charged by the Provider at the standard hourly rate, and shall
nullify any previously agreed completion deadlines.
2.7. Where the Owner is a Limited Company or Business, the Owner agrees to assign a
single point of contact (SPOC) to communicate with the Provider regarding the Website,
and that the SPOC is authorised to agree changes and design specifications with the Provider
on behalf of their Company or Business.
2.8. The Owner shall, where requested to do, provide reasonable access to any accounts
necessary to the deployment of the Website.
2.9. The Owner agrees to respond to Email and/or Phone inquiries from the Provider in a prompt
manner where such correspondence concerns the design, development and deployment of the
Website.

3. USE OF THIRD-PARTY SERVICES/PRODUCTS
3.1. As part of the development and deployment of the Website, the Provider may
require that the Owner engage the Services of a Third-Party. In this instance, the Provider
will make every reasonable effort to give notice to the Owner during initial consultation,
but this may not always be possible.
3.2. Third-Party Services are provided by entities outside of the control of the
Provider and as such the Provider cannot guarantee the quality, security or
longevity of said services.
3.3. The Owner agrees to create and maintain any necessary accounts with
Third-Party Service Providers, and to give access to the Provider to these
accounts where necessary.
3.4. The Owner will be responsible for any fees that are incurred by the
integration of Third-Party Services.
3.5. The Owner agrees to adhere to any terms of service relating to the use of
Third-Party Services.
3.6. Third-Party Service Providers may collect user data, and as such, the Owner
must ensure that they review and accept the relevant privacy policies before
using these services.

4. EXEMPTIONS OF LIABILITIES
4.1. The Provider shall not accept liability for the following:
 Loss of business because of Website downtime caused by the Provider,
where the Provider has made all reasonable effort to rectify these issues as
a matter of urgency. Where an issue cannot be resolved within 7 days of
any issue being reported to the Provider, the Provider will issue a partial
refund for any previously agreed Website functionality that cannot be
resumed.
 Loss of business because of Website downtime caused by Third-Party Service
Providers.
 Website downtime as a result of acts outside of the control of the Provider,
including but not limited to acts of nature, war, terrorism or labour disputes.
 Copyright infringements arising from any content published on the Website that is
provided by the Owner.
 Any other business interruption as a result of the use of the Website.

5. PAYMENT TERMS
5.1. The Provider shall provide the Owner with a final price for any Website Package purchased online, prior to any agreements or payments being made.
5.2. Payment for any Website Package must be made in full before work may commence.
5.3. In the event that payment is not received in advance of any agreed payment dates,
work on the Website shall not begin until payment is made. This will nullify any previously
agreed timelines for the delivery of the Website, and an amended timeline shall be
established in writing.
5.4. The Provider shall endeavour, where reasonable, to accommodate alternative payment methods to those available on this Website, though payment must be made in £GBP.
5.5. Payments made online are arranged via credit/debit card as standard.

Refunds:

The Owner has the right to request a full refund at any time before work on the Website Package has begun, minus any applicable fees (e.g. Transaction Fees, Domain Name Purchases etc). Once work has begun, a full refund cannot be issued, but a partial refund will be calculated using the following formula:
Refund Amount = Amount Paid – (Hours Spent * Hourly Rate)
Where the Hours Spent refers to the amount of time spent actively working on the design of the purchased Website Package up until the moment a refund was requested, and where the Hourly Rate is currently set at £30).

By Purchasing a Website Package through this Website, you are agreeing to the above Terms and Conditions. If you have any questions about any of these Terms and Conditions, please contact us at: info@ajtwebservices.com 

Specification List:

Brochure Website:

– Single Landing Page displaying the information provided by the Owner, with no additional functionality
– A Contact Us Page, linked to the email address of the Owner’s choice for users to send enquiries or feedback to the Owner through the Website. 
– Basic Search Engine Optimisation techniques to be employed
– Custom-made Website design to reflect the mood/level of professionalism of the Owner’s Company or Organisation

E-Commerce Website:

– All of the features of a Brochure Website plus;
– A total of 4 Webpages (including the Landing Page and Contact Page)
– A Shopfront Page for users to see the products available for purchase from the Owner’s business
– A Cart Page (not included in the 4 page maximum for this package) where users may store desired products for later purchase
– Integration with Stripe Payment Gateway for online payments (other providers may be used if agreed by both parties)
– A Checkout Page (not included in the 4 page maximum for this package) where users can enter their details to make secure payments
– A demonstration of how to create new products and edit existing products

Appointments Solution

– All of the features of a Brochure Website plus;
– ‘Amelia’ Booking Page for users to make bookings online
– Up to 10 Services and all Employees Pre-loaded onto the Website
– A demonstration to the Owner on the use of the booking form, employee management and adding/editing services
– Stripe Payment Gateway integration for online payments
– A Cart and Checkout Page (not included in the 4 Page maximum for this package)